Delivery and returns

Every print is made to order by Nissa after you buy it, then checked by hand before it leaves.

Making and delivery

• Prints are posted, or ready to collect, within 5 working days of your order. If anything will take longer, we’ll email you.
• UK delivery costs £6. Prints are sent flat in rigid packaging, with tracking.
• Collection is free. We’ll email you to arrange a time and place.
• We deliver to UK addresses only at the moment.

Changing your mind

You can cancel your order for any reason within 14 days of receiving your print. Email us at nissa@neves.io with your name and order details to let us know. You then have a further 14 days to send the print back.

• Please return the print in the condition you received it, in its original packaging if you can, so it isn’t damaged on the way.
• You pay the cost of posting it back to us.
• We’ll refund the price of the print and the original delivery charge within 14 days of receiving it back, to the card or account you paid with.
• If the print has been handled more than you would need to inspect it, for example framed or marked, we may reduce the refund to reflect that.

If you cancel before your print has been posted, we’ll refund you in full.

Damaged or faulty prints

If your print arrives damaged or has a fault, email nissa@neves.io within 30 days of receiving it, with a photo if you can. We’ll send a replacement or give you a full refund, including delivery, and we’ll cover the cost of any return.

None of this affects your legal rights as a consumer.