Terms of sale

These terms apply when you buy a print from this website. Please read them along with our delivery and returns page.

Who we are

This website is run by Neves Seven Ltd, trading as Nissa Neves. We’re registered in England and Wales, company number 11196060, and our registered office is 20 Ravenscourt Road, BH6 5EF. Our VAT number is GB 392 9234 67. You can reach us at nissa@neves.io.

Your order

• When you pay at checkout, you’ll get a receipt by email. That is when our contract with you begins.
• If we can’t make your print, for example because a paper is no longer available, we’ll tell you and refund you in full.

Prices and payment

• Prices are in pounds and include VAT. The cost of delivery is shown at checkout before you pay.
• If we’ve made an obvious mistake with a price, we’ll contact you before sending the print, and you can choose to cancel for a full refund.
• Payments are handled securely by Stripe. We never see or store your full card details.

The prints

• Each print is made to order and checked by hand, so small differences between prints are natural.
• Colours on screen vary between devices, so a print may look slightly different from the photo on your screen.

Copyright

Buying a print gives you the print itself, to keep, display or give away. The photograph remains the copyright of Nissa Neves. Please don’t copy, scan, share or sell it, or use it commercially, without written permission.

Cancelling and returns

You have the right to cancel within 14 days of receiving your print. How that works, and what happens if a print arrives damaged, is set out on our delivery and returns page.

Our responsibility to you

If we don’t meet these terms, we’re responsible for any loss or damage you suffer that is a foreseeable result. We don’t limit our responsibility where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud. Our prints are sold for personal use, so we aren’t responsible for business losses.

The law that applies

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.

We may update these terms from time to time. The version on this page when you order is the one that applies to your order.